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Underwriting is the process by which insurance companies evaluate prospects and present customers so as to maintain a book of business that provides fairly priced risk to the insurance provider as well as fairly priced insurance to the customers. The process is to select companies and set the price of the insurance so that both the provider of the insurance as well as the customer receives fair value. The underwriting department evaluates the applicants in order to find identifiable hazards which allow proper pricing according to its loss potential and determining the rate charged per exposure. Underwriters then determine the proper policy terms and conditions.

Underwriting is the "heart" of insurance. The Benefit Choices, Inc., underwriters are mindful that their decisions determine who the customers are, what the price of the product will be, and how successful the worker's compensation insurance will be in satisfying the customers, their agents, the reinsurers, and the state regulators.